“We believe Trip Planner is by far the most accurate travel itinerary provider there is for New York City,” Paul Fleuranges, NYC Transit vice president for corporate communications, said. The MTA was deservedly proud of this award. The Trip Planner took home the gold for “Project Best Advancing Service to the Public.” Yesterday, the MTA’s efforts paid off when the Center for Digital Government handed out its Best of New York Awards. While the MTA has quietly improved the site’s reliability and performance over the last few months, one aspect of the site - the Trip Planner - has seen numerous upgrades and an increased level of popularity. It also had this inconvenient tendency to crash under the load of heavy traffic. But on the other hand, there’s no rhyme or reason to the structure, and vital parts go without updates for months or years in certain cases. They’ve got press releases, maps, schedules and construction information up the wazoo. On the one hand, it’s a great resource for many things MTA. I have a bit of a love-hate relationship with the MTA’s Web site.
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